Privacy & Cookie Policy
Valsamo Crete respects your privacy and is committed to protecting your personal data. This Privacy & Cookie Policy explains what personal information we collect, how we use it, how long we keep it, who we may share it with, and how cookies and similar technologies are used on our website.
Data Controller
The data controller responsible for processing your personal data is Valsamo Crete, located at Agiou Ioanni 111, Stalis, Crete, Greece.
VAT Number: EL125973223
Email: info@valsamocrete.gr
Phone: +30 6988755203
Information We Collect
When you place an order, create an account, contact us, or otherwise interact with our website, we may collect personal information including your name, billing and shipping address, telephone number, email address, order details, and payment-related information.
Our website may also collect technical information such as your IP address, browser type, device information, operating system, cookie identifiers, and website usage data for security, performance monitoring, analytics, and service improvement purposes.
How We Use Your Information
We use your personal data to process and deliver orders, manage payments, send order updates, issue invoices or receipts, respond to enquiries, provide customer support, manage user accounts, improve our services, prevent fraud, and ensure the secure operation of our website.
With your consent, we may also send newsletters, promotional offers, and updates regarding our products and services. You may withdraw your consent to receive marketing communications at any time.
Legal Basis for Processing
We process your personal data only when we have a lawful basis to do so, including:
- The performance of a contract, such as processing, confirming, and delivering your order.
- Compliance with legal obligations, including tax, accounting, invoicing, and consumer protection requirements.
- Your consent, where required, such as for marketing communications and non-essential cookies.
- Our legitimate interests, including website security, fraud prevention, service improvement, and customer support.
Payments
Payments are processed securely through approved third-party payment providers. We do not store your full payment card details on our systems. Payment providers process your payment information according to their own security and privacy standards.
Protecting Your Information
Your personal data is stored securely and is accessible only to authorised personnel and trusted partners directly involved in processing orders, operating our website, or providing related services. We implement appropriate technical and organisational measures designed to protect your information against unauthorised access, misuse, loss, alteration, disclosure, or other unlawful processing.
Sharing Your Information
We do not sell, rent, or trade personal data.
Your information may be shared only where necessary with trusted third parties, including courier and delivery providers, payment processors, hosting providers, technical support partners, analytics providers, advertising partners, and professional advisors who assist in operating our website, fulfilling orders, complying with legal obligations, or improving our services.
International Data Transfers
Some third-party services used on our website, such as analytics, advertising, payment, or technical service providers, may process data outside the European Economic Area. Where this occurs, we rely on appropriate safeguards required by applicable data protection law.
Your GDPR Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
- Request access to your personal data.
- Request correction of inaccurate or incomplete personal data.
- Request deletion of your personal data, where legally permitted.
- Request restriction of processing.
- Object to processing based on legitimate interests.
- Request data portability.
- Withdraw consent at any time, where processing is based on consent, including consent for marketing communications.
- Lodge a complaint with the Hellenic Data Protection Authority.
You may exercise any of these rights by contacting us at info@valsamocrete.gr or through our contact page.
Supervisory Authority
If you believe your data protection rights have been violated, you have the right to file a complaint with the Hellenic Data Protection Authority (HDPA), the competent supervisory authority in Greece.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including processing and completing your orders, providing customer support, maintaining user accounts, and complying with applicable legal, tax, accounting, and regulatory obligations.
Order, invoice, and transaction records may be retained for the period required by law. Marketing-related data is retained until consent is withdrawn or the information is no longer required for the purposes for which it was collected.
Cookie Policy
This Cookie Policy explains how Valsamo Crete uses cookies and similar technologies to recognise you when you visit our website at valsamocrete.gr. It explains what these technologies are, why we use them, and your rights to control their use.
In some cases, cookies may collect personal information, or information that may become personal when combined with other data.
What Are Cookies?
Cookies are small data files placed on your computer, tablet, or mobile device when you visit a website. They are widely used to make websites work properly, improve performance, enhance user experience, and provide reporting information.
Cookies set by Valsamo Crete are called first-party cookies. Cookies set by third parties are called third-party cookies and may enable features such as analytics, advertising, interactive content, embedded services, and consent management.
Why We Use Cookies
We use first-party and third-party cookies for several reasons. Some cookies are strictly necessary for the website to function, including cart, checkout, account, security, and consent-management features. Other cookies help us understand how visitors use our website, improve performance, personalise the experience, and measure the effectiveness of our marketing activities.
Google services used on this website may process data for analytics, advertising, fraud prevention, and consent management purposes in accordance with Google’s privacy and consent frameworks.
How You Can Control Cookies
Essential cookies cannot be disabled because they are necessary for the website to operate and provide core services. Non-essential cookies, including analytics, advertising, and customisation cookies, are used only where required consent has been provided through our cookie consent banner or cookie preferences tool.
You can change or withdraw your cookie consent at any time through the cookie preferences tool available on our website. You may also control or delete cookies through your browser settings.
Essential Website Cookies
These cookies are strictly necessary to provide services available through our website and to use important features such as shopping cart functionality, secure checkout, account login, fraud prevention, and cookie consent management.
| Cookie | Purpose | Duration |
|---|---|---|
| woocommerce_cart_hash | Helps WooCommerce determine when cart contents change. | Session |
| woocommerce_items_in_cart | Stores information about cart items while browsing the website. | Session |
| wp_woocommerce_session_* | Stores a unique code for each customer to maintain cart and checkout information. | 2 days |
| wordpress_logged_in_* | Identifies logged-in users and maintains login sessions. | Session |
| wordpress_sec_* | Provides security functionality for authenticated users. | Session |
| euconsent-v2 | Stores the user’s cookie consent preferences according to the IAB Transparency & Consent Framework. | Up to 12 months |
| addtl_consent | Stores additional consent information for Google advertising technology providers. | Up to 12 months |
| IABGPP_HDR_GppString | Stores privacy and consent preferences for regulatory compliance frameworks. | Up to 12 months |
Analytics & Marketing Cookies
These cookies collect information in aggregated form to help us understand how our website is being used, improve the browsing experience, measure the effectiveness of marketing campaigns, and provide relevant advertising. These cookies are used only where consent has been provided.
| Cookie | Purpose | Provider | Duration |
|---|---|---|---|
| _ga | Records a unique ID used to generate statistical data about how visitors use the website. | Google Analytics | 2 years |
| _ga_# | Used to distinguish individual users and calculate visits and sessions. | Google Analytics | 2 years |
| __Secure-ENID | Used by Google to support security and advertising functionality. | 13 months | |
| sbjs_current | Tracks traffic source and visitor session information for analytics purposes. | valsamocrete.gr | Session |
| sbjs_current_add | Stores additional session attribution data for analytics. | valsamocrete.gr | Session |
| sbjs_first | Stores the visitor’s original traffic source information. | valsamocrete.gr | Session |
| sbjs_first_add | Stores additional information related to the visitor’s first session. | valsamocrete.gr | Session |
| sbjs_session | Maintains session-related analytics information. | valsamocrete.gr | Session |
| sbjs_udata | Stores anonymous browser and visitor session data for analytics purposes. | valsamocrete.gr | Session |
| usprivacy | Stores privacy preference signals related to advertising and consent frameworks. | valsamocrete.gr | 12 months |
The exact cookies used may vary depending on the services, plugins, and integrations active on the website at a given time.
Other Tracking Technologies
We may use similar technologies such as web beacons, tracking pixels, or clear gifs. These help us understand website traffic, improve performance, measure campaign effectiveness, and support email or advertising activity. In many cases, these technologies rely on cookies to function correctly.
Flash Cookies and Local Storage
Our website may use local storage or similar technologies to remember preferences or support website functionality. You can manage these technologies through your browser settings. Restricting them may affect how some parts of the website function.
Updates to This Policy
We may update this Privacy & Cookie Policy from time to time to reflect changes in our practices, cookies, legal obligations, or operational requirements. Any updated version becomes effective once published on our website.
Governing Law
This Privacy & Cookie Policy is governed by the laws of Greece. Any disputes arising in relation to this policy or the use of our website shall fall under the jurisdiction of the courts of Heraklion, Crete, Greece.
Contact
For any questions about privacy, personal data, or cookies, you can contact us at:
Valsamo Crete
Agiou Ioanni 111, Stalis, Crete, Greece
VAT Number: EL125973223
Email: info@valsamocrete.gr
Phone: +30 6988755203